fail

This tale is too long to share on FB, so I thought I'd do it here.  This happened today, at work.

Man:  I placed a reservation for a book yesterday, and they don't have it. - (They ='s Cash/Wrap.)
Me:  What's the book, I'll check to see if there's one on the shelf. - (Book ='s After The Affair)
Me:  The computer says we have 2, let's check.  - (There are none on the shelf.)
Me:  Let be double-check cash/wrap to see if they made an error - (they didn't)
Me:  I can offer you free shipping to you home at the reduced rate of $10.79, or I can contact a nearby store for you, to make sure they have it.
Man:  NO, I don't want to drive, you sent me an email saying the book was held for me.
Man:  I'm going to my car to get my cell phone and show you the email  - (a lot of good that would do!)
Me:  (to his wife, who's waiting with me),  I've located his reservation, and he was told, NO, we didn't have the book.  Perhaps you want to find him in the parking lot and read the email to him.

Thanks for stopping by, we enjoyed having you,